Frequently Asked Questions
Everything you need to know about your Jinbei purchase
How long does shipping take within Germany?
Standard shipping within Germany typically takes 1 to 3 business days. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Klarna (Pay Later), and SOFORT banking for a secure checkout process.
Can I return a product if I am not satisfied?
Yes, we offer a 14-day return policy. Products must be returned in their original packaging and in unused condition to qualify for a full refund.
Do your electronic products come with a warranty?
All Jinbei electronics come with a standard 24-month manufacturer warranty covering any technical defects or hardware failures under normal usage.
Are your products compatible with international power outlets?
Our devices are primarily designed for the EU market (230V). For international use, please check the specific product voltage requirements or use a certified power adapter.
How can I contact customer support for technical help?
Our technical support team is available via email at [email protected] or through our live chat during business hours, Monday to Friday.